Grace is a CS and implementation specialist with over 8 years of experience driving adoption and operational efficiency in SaaS. At Planhat, she leads customer onboarding as Implementation Manager, bringing deep expertise in tooling, process, and enterprise systems. Prior to joining Planhat, Grace held senior roles at nCloud Integrators, where she advised enterprise clients on strategic CS initiatives, and gained deep systems and operations experience at Kronos, Red Hat, and Dude Solutions. She’s known for bridging technical and business needs to deliver measurable outcomes for teams and customers.