Hannah is a versatile leader with over 15 years of experience across customer success, IT operations, and service delivery. As Head of Orchestration at easyJet, she leads platform strategy and performance initiatives to improve data-driven decision making. Previously, at Natilik, she helped scale customer success across a hybrid client base, and early career roles at Travelodge, Gap, and KCOM built her foundation in technical support and complex service environments—blending strategic insight with hands-on delivery.