Harriet is a customer success leader with over 10 years of experience across SaaS, analytics, and enterprise software. She currently leads Mixpanel’s EMEA customer success team, where she’s spent six years progressing from individual contributor to Senior Manager. In her role, she drives adoption and strategy for clients across the region, with a focus on outcomes and long-term retention. Earlier in her career, Harriet led customer success at DueDil and held go-to-market roles at Zendesk, Oracle, and MarketInvoice.