Jeff is a seasoned customer success leader with over 20 years of experience leading global revenue and customer-facing teams at companies including SAP, Accenture, and Stanford Health Care. He currently serves as Director of Customer Success at Jurny, where he is reshaping the CS function through team restructuring, onboarding frameworks, and data-driven insights. Previously, he led Customer Success Solutions at MarketSource, overseeing GTM strategy and operations for a $200M+ business. Jeff has also held senior roles at Pipedrive and SnapLogic, and has been recognized as a Top 25 CS Influencer and One to Watch in SaaS.