Jeff is a seasoned customer success operator with over 10 years in SaaS, helping growth-stage companies design and scale CS programs through his consultancy. Previously, he led global CS operations at GitLab, where he built renewal functions, scaled onboarding, and supported IPO readiness—and shaped post-sales strategy at RightCapital and Riskalyze, where he built enablement and onboarding teams from the ground up. His approach blends systems thinking with hands-on delivery to drive retention, adoption, and customer-led growth.