Jonathan is a commercially focused Customer Success leader with over 15 years of experience in customer-facing roles across SaaS, eCommerce, and retail tech. Currently Director of Customer Success at Klaviyo, he previously led global enterprise CS at Scandit and served as VP of Customer Success at Attraqt, where he scaled post-sales functions and drove measurable growth. Known for building high-performing teams and aligning customer value with business impact, Jonathan blends strategic thinking with hands-on execution.