Jose is a technical support and software professional based in Mexico City, with a background spanning support, change management and software engineering. At Planhat he is a Tech Support Representative, working across business analysis and operational support. Before joining he was a change manager (Gestor de Cambios) at T-Systems México, the IT-services arm of Deutsche Telekom, and earlier completed a software-engineering internship at TenarisTamsa in Veracruz. He studied Software Engineering at Universidad Veracruzana.