Kevin is a customer experience leader with deep expertise in scaling post-sales functions across SaaS and medtech. As Head of Customer Success at V7, he built the CS organization from the ground up—leading customer success, support, and implementation while driving 130%+ NRR and supporting a $30M Series A in a volatile market. Prior to V7, Kevin was a founding member of AppDynamics’ EMEA CS team, where he advanced from individual contributor to leading CS strategy, operations, and enablement. He brings a thoughtful, theory-driven approach to customer success, empowering teams through structured autonomy and situational coaching.