Lauren brings over eight years of experience building customer success from the ground up in early-stage SaaS. Prior to joining Weel as Director of Partnerships, she was Director of CS at Candu—where she established and scaled the function from scratch—and previously spent four years at Fixflo, leading CS through a period of rapid growth. A champion of the CS community, Lauren also co-founded CSM LDN to foster collaboration and in-person networking among London-based professionals.