Layton is the Founder and Chief Experience Officer of BetterGrowth, which advises founders, Fortune 50-500s, and C-suites on building customer-centric companies that scale. With over two decades of experience, Layton has led customer success, advocacy, and operations at high-growth SaaS companies including ChatID, Shopgate, AskNicely, and Bond. A recognized thought leader in CX, Layton also serves as Dean of CCO School at Pavilion and co-founded the Upstate SC LGBT+ Chamber.