As VP of Customer Success at Planhat, Linda is responsible for the entire CS organization across EMEA. With over 15 years of SaaS experience, she brings deep expertise in scaling teams, navigating market cycles, and anchoring strategy in customer outcomes. Linda began her CS journey at Meltwater, where she spent over a decade expanding the customer organization across Europe before serving as Global Director of Customer Experience and Voice of the Customer. A true CS veteran, she’s known for blending operational rigor with a relentlessly customer-first mindset.