Lisa is a Customer Success Manager at Planhat, partnering with early-stage startups to design and implement scalable CS strategies. She brings over a decade of experience in customer experience, account management, and leadership roles, including Director of Customer Success at CampusReel and Customer Experience Director at QS Quacquarelli Symonds. With a background spanning education, SaaS, and media, Lisa is known for building efficient, high-performing teams and customer-centric processes that drive retention and growth.