Mackenzie is a strategic operator with over 8 years of experience building customer-facing systems across high-growth SaaS companies. At Crunchbase, she launched the company’s first Customer Operations function—owning tooling, analytics, and process design to scale CS impact and drive revenue expansion. Previously, she led RevOps at Uscreen and held CS and product leadership roles at Virtuagym and Griky, specializing in go-to-market execution and cross-functional enablement. A certified project manager, Mackenzie brings structured thinking and a product mindset to everything from team development to systems optimization.