Mia is the VP of Global Technical Support at Planhat, where she partners with CS leaders to implement scalable strategies across customer feedback, expansion, and technical enablement. She brings over 15 years of cross-functional experience spanning customer success, marketing, and enterprise sales. Before joining Planhat, Mia spent over a decade at Meltwater, rising from Strategic Account Executive to Client Experience Director, where she led global programs that drove engagement and retention across a $3M+ enterprise portfolio.