Maria is a customer success and operations leader with nearly 10 years of experience driving adoption, automation, and scale across post-sales functions. At Reward Gateway, she leads Customer Success Operations for the SMB segment, where she helped build and scale a self-service subscription model across the UK and Australia. Her background spans relationship management, process improvement, and frontline support, with a consistent focus on consultative service and operational efficiency. Maria is passionate about building systems that enhance both customer and team outcomes.