Michael is the VP of Customer Success at Infinity, a call intelligence platform, where he leads global post-sales strategy across a team he helped scale following Infinity’s acquisition of ResponseTap. With over 8 years of experience in customer success and team leadership, he has driven retention, growth, and operational excellence across multiple roles, including Global Head and Head of Customer Success. Michael blends strategic oversight with a strong people-first approach, delivering consistent impact in high-growth SaaS environments.