Mike was Head of Client Success at Jiminy, where he worked his way up through four roles over three years—from CSM to Head of Client Success. While there, he scaled the function to support 3x ARR growth while leading a high-performing team of five CSMs. His work spans strategic planning, stakeholder engagement, and team development, with a track record of strong expansion and upsell. At Jiminy, Mike received multiple company awards for impact, team culture, and customer-centric leadership.