Monica is Head of Customer Success at Notion, where she has spent over four years scaling the post-sales function from the ground up. One of the company’s first 25 employees, she helped establish the go-to-market foundation before leading CS through hypergrowth. She brings over a decade of experience in SaaS, including as Global Head of Customer Success and Support at SignEasy, where she led a global CX team. Monica is also an active startup advisor and angel investor.