Nehal is a seasoned customer success executive with over 15 years of experience leading global post-sales, onboarding, and support functions in high-growth SaaS environments. Most recently Chief Customer Officer at LiftLab, she scaled CS operations, cut churn by 10%, and doubled pipeline conversion through data-driven GTM and onboarding strategy. She previously held leadership roles at Fetcher, Ad-Lib, and Visual IQ, consistently driving retention, revenue expansion, and operational scale across enterprise accounts through strategic alignment and customer-centric execution.