Rachel is the Founder and CEO of Provan Success, where she coaches emerging Customer Success leaders and teams to accelerate performance and career growth. With over 15 years of experience in CS leadership—including Director roles at Doodle, Fidelus, and Arago—she has built and scaled global post-sales teams from the ground up. Through her CS Leadership Academy, she’s helped over 200 leaders achieve promotions, salary increases, and high-impact results, blending strategic rigor with deep empathy and a passion for people development.