Sabrina is a Customer Success Director at Planhat, where she leads a U.S.-based team of Customer Success Managers and Technical Account Managers. With over 12 years of experience across SaaS and enterprise communications, she has scaled global post-sales functions and driven strong NRR and GRR results. Prior to Planhat, she held leadership roles at Meltwater, managing regional teams and full P&L. Her background combines commercial acumen, operational rigor, and a deep commitment to customer outcomes.