Sally is the co-founder of Customer Obsessing Consulting, where she helps companies elevate customer-centricity across success, support, and services teams. With over 10 years of experience, she’s led enablement strategies for post-sales professionals across Europe—designing frameworks focused on project management, soft skills, and community building. Previously, she served as EMEA Services Project Manager at Twilio and held leadership roles at Gebr. Heinemann. Sally is also a certified #IamRemarkable facilitator and an active member of Women of Customer Success.