Shanta is an accomplished customer experience leader with over a decade of experience driving success for SaaS, EdTech, and AI-powered platforms. Currently serving as Director of Innovation Customer Experience at Cornerstone OnDemand, she specializes in scaling global support functions and optimizing customer journeys through data-driven insights. Shanta brings deep expertise in customer retention, satisfaction, and operational excellence, having led remote teams at Talespin, ArborXR, and SupplyShift. She is known for aligning strategy with execution and fostering strong cross-functional collaboration.