In this panel discussion, we discuss the key challenges that MSPs face in driving renewals, cross-sells, and upsells.
In this panel discussion, we discuss the key challenges that MSPs face in driving renewals, cross-sells, and upsells.
Marley Wagner
Marley Wagner
Digital CS & CX Leader
Digital CS & CX Leader
Marley Wagner is an award-winning leader in digital customer success and customer experience strategy. Although digital customer success is a newer field in B2B SaaS, she's one of the few people who can say she's successfully built it many times over. Marley specializes in building digital customer engagement programs that do just that - actually engage your customers, without sacrificing quality or human connection.
Paul Bernstein
Paul Bernstein
Co-Founder
Co-Founder
Paul is an Innovation Consultant specialized in understanding complex business challenges and applying innovations to achieve measurable business outcomes for over 30 years. He is experienced in working with executives across many industries and leading cross-functional teams to drive customer success. He leveraged this experience to co-found LIFTinnovate, a research and consulting firm focused on market growth and recurring revenue models.
Alyssa Nolte
Alyssa Nolte
CEO
CEO
Alyssa Nolte is redefining customer intelligence by challenging outdated methods and building a smarter, more human-centered approach. As CEO of TruVue, she helps businesses predict their customers' next moves and take action faster. With a background in consulting for industry leaders like Salesforce, Cisco, and Chase, she has shaped strategies that drive growth and measurable impact.
Eric Dost
Customer Success Director
Customer Success Director
Eric leads a dynamic team focused on driving customer growth, retention, and long-term success. With a passion for building strong partnerships and understanding the client's goals, Eric has been instrumental in scaling SmarTrak's CS strategy, helping maximize adoption and outcomes. Eric's expertise lies in creating proactive engagement strategies, optimizing customer journeys, and aligning SmarTrak's roadmap.
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
