CS Week New York City '25

Connect. Grow. Learn.

When

09:00 EST

where

225 Liberty Street

What you can expect

We're bringing the entire Customer Success world to New York City for one week, providing thought-provoking content as the backdrop for meaningful conversations and relationships.

While there are many events happening throughout the week at various venues, we'll be hosting one main event on Tuesday, September 30th at Convene (225 Liberty Street).

Apply for a free ticket!

Events

Discover All

Customer Success in Manchester

Manchester

Apr 25, 2024

Meet-Up

Enhancing, Not Replacing Human Connections

Manchester

May 1, 2025

Panel Discussion

CS Happy Hour in Indianapolis

Indianapolis, IN

Feb 18, 2025

Meet-Up

CS Week New York City '25

New York City, NY

Sep 30, 2025

Meet-Up

Lunch&Learn Digital Customer Success: Skalierung mit Erfolg

Online

Mar 19, 2025

Panel Discussion

Accelerating growth through Customer Success (Part One)

Online

Apr 2, 2025

Panel Discussion

Accelerating growth through Customer Success (Part Two)

Online

Apr 9, 2025

Panel Discussion

The J-curve in CS

Online

Feb 13, 2025

Panel Discussion

Community in motion

Online

Nov 19, 2024

Panel Discussion

Retention through education

Online

Oct 30, 2024

Panel Discussion

Branching out: Exploring the roles of Customer Success

Online

Sep 18, 2024

Panel Discussion

When AI can't compete: The advantage of emotional intelligence

Online

Aug 14, 2024

Panel Discussion

The art of renewals

Online

Jul 10, 2024

Panel Discussion

Master Customer Success Platform: Selection to Optimization

Online

Jun 27, 2024

Panel Discussion

Mastering AI in Customer Success

Online

May 29, 2024

Panel Discussion

Delivering an outstanding customer experience at scale

Online

Apr 28, 2024

Panel Discussion

Data-driven customer success: Powering customer retention in 2024

Online

Jan 24, 2024

Panel Discussion

Redefining Customer Success for 2024

Online

Dec 13, 2023

Panel Discussion

3 top challenges for a CSM 2023

Online

Nov 29, 2023

Panel Discussion

How to hit 120% NRR in 2024

Online

Jan 31, 2024

Panel Discussion

HubSpot x Planhat: Driving Growth and Retention

Online

Feb 14, 2024

Panel Discussion

It’s worth the risk: Identifying and managing risks in CS

Online

Mar 27, 2024

Panel Discussion

Learning never stops: educating tomorrow's CS leaders

Online

Jan 11, 2022

Panel Discussion

How to be a leader on lagging metrics

Online

Jan 27, 2022

Panel Discussion

A guide to stakeholder mapping

Online

Feb 16, 2022

Speaker Session

How to scale CS from start-up to enterprise

Online

Mar 8, 2022

Panel Discussion

How to fight churn as a CSM

Online

Mar 30, 2022

Speaker Session

Growing ARR as a CSM

Online

May 10, 2022

Speaker Session

The CCO: why you need one (and how to become one)

Online

Jun 7, 2022

Panel Discussion

How to create true customer advocates

Online

Jun 22, 2022

Speaker Session

How CS can prepare for VC funding

Online

Jul 6, 2022

Panel Discussion

Being the first CSM at a company

Online

Aug 24, 2022

Speaker Session

Let’s break the echo chamber

Online

Sep 14, 2022

Panel Discussion

How to get promoted as a CSM

Online

Sep 28, 2022

Speaker Session

Growth, retention and efficiency during challenging times

Online

Oct 4, 2022

Panel Discussion

RevOps: The secret to unlocking growth and efficiency in SaaS

Online

Nov 1, 2022

Panel Discussion

Net revenue retention in CS

Online

Apr 26, 2022

Panel Discussion

Managing a large number of customers

Online

Nov 15, 2022

Speaker Session

Planhat Experts: State of Customer Success

Online

Nov 30, 2022

Panel Discussion

How to do CS remotely

Online

Jan 18, 2023

Panel Discussion

How to do high touch customer success (Part 1)

Online

Feb 1, 2023

Speaker Session

CS Career Navigation

Online

Mar 1, 2023

Panel Discussion

How to do high touch customer success (Part 2)

Online

Mar 15, 2023

Speaker Session

Where Will the CS Pendulum Stop?

Online

Apr 5, 2023

Panel Discussion

My customers are churning: what do I do? (Part 1)

Online

Apr 19, 2023

Speaker Session

What does it take to be a Head of Customer Success?

Online

May 10, 2023

Panel Discussion

My customers are churning: what do I do? (Part 2)

Online

May 25, 2023

Speaker Session

Cisco Partners: How to use CX as a key differentiator

Online

Jun 6, 2023

Panel Discussion

Career options in CS

Online

Jun 21, 2023

Speaker Session

What does it take to be a Director of Customer Success?

Online

Jul 5, 2023

Panel Discussion

What does it take to be a VP of Customer Success?

Online

Aug 17, 2023

Panel Discussion

CSMs role in customer onboarding

Online

Aug 30, 2023

Speaker Session

What does it take to be a Chief Customer Officer?

Online

Sep 13, 2023

Panel Discussion

Mastering change management as a CSM

Online

Sep 27, 2023

Speaker Session

How to find patterns and drive outcomes proactively

Online

Oct 11, 2023

Speaker Session

Private Equity: Investing in Customer Success

Online

Oct 25, 2023

Speaker Session

Customer Success in Manchester

Manchester

Apr 25, 2024

Meet-Up

Enhancing, Not Replacing Human Connections

Manchester

May 1, 2025

Panel Discussion

CS Happy Hour in Indianapolis

Indianapolis, IN

Feb 18, 2025

Meet-Up

CS Week New York City '25

New York City, NY

Sep 30, 2025

Meet-Up

Lunch&Learn Digital Customer Success: Skalierung mit Erfolg

Online

Mar 19, 2025

Panel Discussion

Accelerating growth through Customer Success (Part One)

Online

Apr 2, 2025

Panel Discussion

Accelerating growth through Customer Success (Part Two)

Online

Apr 9, 2025

Panel Discussion

The J-curve in CS

Online

Feb 13, 2025

Panel Discussion

Community in motion

Online

Nov 19, 2024

Panel Discussion

Retention through education

Online

Oct 30, 2024

Panel Discussion

Branching out: Exploring the roles of Customer Success

Online

Sep 18, 2024

Panel Discussion

When AI can't compete: The advantage of emotional intelligence

Online

Aug 14, 2024

Panel Discussion

The art of renewals

Online

Jul 10, 2024

Panel Discussion

Master Customer Success Platform: Selection to Optimization

Online

Jun 27, 2024

Panel Discussion

Mastering AI in Customer Success

Online

May 29, 2024

Panel Discussion

Delivering an outstanding customer experience at scale

Online

Apr 28, 2024

Panel Discussion

Data-driven customer success: Powering customer retention in 2024

Online

Jan 24, 2024

Panel Discussion

Redefining Customer Success for 2024

Online

Dec 13, 2023

Panel Discussion

3 top challenges for a CSM 2023

Online

Nov 29, 2023

Panel Discussion

How to hit 120% NRR in 2024

Online

Jan 31, 2024

Panel Discussion

HubSpot x Planhat: Driving Growth and Retention

Online

Feb 14, 2024

Panel Discussion

It’s worth the risk: Identifying and managing risks in CS

Online

Mar 27, 2024

Panel Discussion

Learning never stops: educating tomorrow's CS leaders

Online

Jan 11, 2022

Panel Discussion

How to be a leader on lagging metrics

Online

Jan 27, 2022

Panel Discussion

A guide to stakeholder mapping

Online

Feb 16, 2022

Speaker Session

How to scale CS from start-up to enterprise

Online

Mar 8, 2022

Panel Discussion

How to fight churn as a CSM

Online

Mar 30, 2022

Speaker Session

Growing ARR as a CSM

Online

May 10, 2022

Speaker Session

The CCO: why you need one (and how to become one)

Online

Jun 7, 2022

Panel Discussion

How to create true customer advocates

Online

Jun 22, 2022

Speaker Session

How CS can prepare for VC funding

Online

Jul 6, 2022

Panel Discussion

Being the first CSM at a company

Online

Aug 24, 2022

Speaker Session

Let’s break the echo chamber

Online

Sep 14, 2022

Panel Discussion

How to get promoted as a CSM

Online

Sep 28, 2022

Speaker Session

Growth, retention and efficiency during challenging times

Online

Oct 4, 2022

Panel Discussion

RevOps: The secret to unlocking growth and efficiency in SaaS

Online

Nov 1, 2022

Panel Discussion

Net revenue retention in CS

Online

Apr 26, 2022

Panel Discussion

Managing a large number of customers

Online

Nov 15, 2022

Speaker Session

Planhat Experts: State of Customer Success

Online

Nov 30, 2022

Panel Discussion

How to do CS remotely

Online

Jan 18, 2023

Panel Discussion

How to do high touch customer success (Part 1)

Online

Feb 1, 2023

Speaker Session

CS Career Navigation

Online

Mar 1, 2023

Panel Discussion

How to do high touch customer success (Part 2)

Online

Mar 15, 2023

Speaker Session

Where Will the CS Pendulum Stop?

Online

Apr 5, 2023

Panel Discussion

My customers are churning: what do I do? (Part 1)

Online

Apr 19, 2023

Speaker Session

What does it take to be a Head of Customer Success?

Online

May 10, 2023

Panel Discussion

My customers are churning: what do I do? (Part 2)

Online

May 25, 2023

Speaker Session

Cisco Partners: How to use CX as a key differentiator

Online

Jun 6, 2023

Panel Discussion

Career options in CS

Online

Jun 21, 2023

Speaker Session

What does it take to be a Director of Customer Success?

Online

Jul 5, 2023

Panel Discussion

What does it take to be a VP of Customer Success?

Online

Aug 17, 2023

Panel Discussion

CSMs role in customer onboarding

Online

Aug 30, 2023

Speaker Session

What does it take to be a Chief Customer Officer?

Online

Sep 13, 2023

Panel Discussion

Mastering change management as a CSM

Online

Sep 27, 2023

Speaker Session

How to find patterns and drive outcomes proactively

Online

Oct 11, 2023

Speaker Session

Private Equity: Investing in Customer Success

Online

Oct 25, 2023

Speaker Session

Customer Success in Manchester

Manchester

Apr 25, 2024

Meet-Up

Enhancing, Not Replacing Human Connections

Manchester

May 1, 2025

Panel Discussion

CS Happy Hour in Indianapolis

Indianapolis, IN

Feb 18, 2025

Meet-Up

CS Week New York City '25

New York City, NY

Sep 30, 2025

Meet-Up

Lunch&Learn Digital Customer Success: Skalierung mit Erfolg

Online

Mar 19, 2025

Panel Discussion

Accelerating growth through Customer Success (Part One)

Online

Apr 2, 2025

Panel Discussion

Accelerating growth through Customer Success (Part Two)

Online

Apr 9, 2025

Panel Discussion

The J-curve in CS

Online

Feb 13, 2025

Panel Discussion

Community in motion

Online

Nov 19, 2024

Panel Discussion

Retention through education

Online

Oct 30, 2024

Panel Discussion

Branching out: Exploring the roles of Customer Success

Online

Sep 18, 2024

Panel Discussion

When AI can't compete: The advantage of emotional intelligence

Online

Aug 14, 2024

Panel Discussion

The art of renewals

Online

Jul 10, 2024

Panel Discussion

Master Customer Success Platform: Selection to Optimization

Online

Jun 27, 2024

Panel Discussion

Mastering AI in Customer Success

Online

May 29, 2024

Panel Discussion

Delivering an outstanding customer experience at scale

Online

Apr 28, 2024

Panel Discussion

Data-driven customer success: Powering customer retention in 2024

Online

Jan 24, 2024

Panel Discussion

Redefining Customer Success for 2024

Online

Dec 13, 2023

Panel Discussion

3 top challenges for a CSM 2023

Online

Nov 29, 2023

Panel Discussion

How to hit 120% NRR in 2024

Online

Jan 31, 2024

Panel Discussion

HubSpot x Planhat: Driving Growth and Retention

Online

Feb 14, 2024

Panel Discussion

It’s worth the risk: Identifying and managing risks in CS

Online

Mar 27, 2024

Panel Discussion

Learning never stops: educating tomorrow's CS leaders

Online

Jan 11, 2022

Panel Discussion

How to be a leader on lagging metrics

Online

Jan 27, 2022

Panel Discussion

A guide to stakeholder mapping

Online

Feb 16, 2022

Speaker Session

How to scale CS from start-up to enterprise

Online

Mar 8, 2022

Panel Discussion

How to fight churn as a CSM

Online

Mar 30, 2022

Speaker Session

Growing ARR as a CSM

Online

May 10, 2022

Speaker Session

The CCO: why you need one (and how to become one)

Online

Jun 7, 2022

Panel Discussion

How to create true customer advocates

Online

Jun 22, 2022

Speaker Session

How CS can prepare for VC funding

Online

Jul 6, 2022

Panel Discussion

Being the first CSM at a company

Online

Aug 24, 2022

Speaker Session

Let’s break the echo chamber

Online

Sep 14, 2022

Panel Discussion

How to get promoted as a CSM

Online

Sep 28, 2022

Speaker Session

Growth, retention and efficiency during challenging times

Online

Oct 4, 2022

Panel Discussion

RevOps: The secret to unlocking growth and efficiency in SaaS

Online

Nov 1, 2022

Panel Discussion

Net revenue retention in CS

Online

Apr 26, 2022

Panel Discussion

Managing a large number of customers

Online

Nov 15, 2022

Speaker Session

Planhat Experts: State of Customer Success

Online

Nov 30, 2022

Panel Discussion

How to do CS remotely

Online

Jan 18, 2023

Panel Discussion

How to do high touch customer success (Part 1)

Online

Feb 1, 2023

Speaker Session

CS Career Navigation

Online

Mar 1, 2023

Panel Discussion

How to do high touch customer success (Part 2)

Online

Mar 15, 2023

Speaker Session

Where Will the CS Pendulum Stop?

Online

Apr 5, 2023

Panel Discussion

My customers are churning: what do I do? (Part 1)

Online

Apr 19, 2023

Speaker Session

What does it take to be a Head of Customer Success?

Online

May 10, 2023

Panel Discussion

My customers are churning: what do I do? (Part 2)

Online

May 25, 2023

Speaker Session

Cisco Partners: How to use CX as a key differentiator

Online

Jun 6, 2023

Panel Discussion

Career options in CS

Online

Jun 21, 2023

Speaker Session

What does it take to be a Director of Customer Success?

Online

Jul 5, 2023

Panel Discussion

What does it take to be a VP of Customer Success?

Online

Aug 17, 2023

Panel Discussion

CSMs role in customer onboarding

Online

Aug 30, 2023

Speaker Session

What does it take to be a Chief Customer Officer?

Online

Sep 13, 2023

Panel Discussion

Mastering change management as a CSM

Online

Sep 27, 2023

Speaker Session

How to find patterns and drive outcomes proactively

Online

Oct 11, 2023

Speaker Session

Private Equity: Investing in Customer Success

Online

Oct 25, 2023

Speaker Session

Customer Success in Manchester

Manchester

Apr 25, 2024

Meet-Up

Enhancing, Not Replacing Human Connections

Manchester

May 1, 2025

Panel Discussion

CS Happy Hour in Indianapolis

Indianapolis, IN

Feb 18, 2025

Meet-Up

CS Week New York City '25

New York City, NY

Sep 30, 2025

Meet-Up

Lunch&Learn Digital Customer Success: Skalierung mit Erfolg

Online

Mar 19, 2025

Panel Discussion

Accelerating growth through Customer Success (Part One)

Online

Apr 2, 2025

Panel Discussion

Accelerating growth through Customer Success (Part Two)

Online

Apr 9, 2025

Panel Discussion

The J-curve in CS

Online

Feb 13, 2025

Panel Discussion

Community in motion

Online

Nov 19, 2024

Panel Discussion

Retention through education

Online

Oct 30, 2024

Panel Discussion

Branching out: Exploring the roles of Customer Success

Online

Sep 18, 2024

Panel Discussion

When AI can't compete: The advantage of emotional intelligence

Online

Aug 14, 2024

Panel Discussion

The art of renewals

Online

Jul 10, 2024

Panel Discussion

Master Customer Success Platform: Selection to Optimization

Online

Jun 27, 2024

Panel Discussion

Mastering AI in Customer Success

Online

May 29, 2024

Panel Discussion

Delivering an outstanding customer experience at scale

Online

Apr 28, 2024

Panel Discussion

Data-driven customer success: Powering customer retention in 2024

Online

Jan 24, 2024

Panel Discussion

Redefining Customer Success for 2024

Online

Dec 13, 2023

Panel Discussion

3 top challenges for a CSM 2023

Online

Nov 29, 2023

Panel Discussion

How to hit 120% NRR in 2024

Online

Jan 31, 2024

Panel Discussion

HubSpot x Planhat: Driving Growth and Retention

Online

Feb 14, 2024

Panel Discussion

It’s worth the risk: Identifying and managing risks in CS

Online

Mar 27, 2024

Panel Discussion

Learning never stops: educating tomorrow's CS leaders

Online

Jan 11, 2022

Panel Discussion

How to be a leader on lagging metrics

Online

Jan 27, 2022

Panel Discussion

A guide to stakeholder mapping

Online

Feb 16, 2022

Speaker Session

How to scale CS from start-up to enterprise

Online

Mar 8, 2022

Panel Discussion

How to fight churn as a CSM

Online

Mar 30, 2022

Speaker Session

Growing ARR as a CSM

Online

May 10, 2022

Speaker Session

The CCO: why you need one (and how to become one)

Online

Jun 7, 2022

Panel Discussion

How to create true customer advocates

Online

Jun 22, 2022

Speaker Session

How CS can prepare for VC funding

Online

Jul 6, 2022

Panel Discussion

Being the first CSM at a company

Online

Aug 24, 2022

Speaker Session

Let’s break the echo chamber

Online

Sep 14, 2022

Panel Discussion

How to get promoted as a CSM

Online

Sep 28, 2022

Speaker Session

Growth, retention and efficiency during challenging times

Online

Oct 4, 2022

Panel Discussion

RevOps: The secret to unlocking growth and efficiency in SaaS

Online

Nov 1, 2022

Panel Discussion

Net revenue retention in CS

Online

Apr 26, 2022

Panel Discussion

Managing a large number of customers

Online

Nov 15, 2022

Speaker Session

Planhat Experts: State of Customer Success

Online

Nov 30, 2022

Panel Discussion

How to do CS remotely

Online

Jan 18, 2023

Panel Discussion

How to do high touch customer success (Part 1)

Online

Feb 1, 2023

Speaker Session

CS Career Navigation

Online

Mar 1, 2023

Panel Discussion

How to do high touch customer success (Part 2)

Online

Mar 15, 2023

Speaker Session

Where Will the CS Pendulum Stop?

Online

Apr 5, 2023

Panel Discussion

My customers are churning: what do I do? (Part 1)

Online

Apr 19, 2023

Speaker Session

What does it take to be a Head of Customer Success?

Online

May 10, 2023

Panel Discussion

My customers are churning: what do I do? (Part 2)

Online

May 25, 2023

Speaker Session

Cisco Partners: How to use CX as a key differentiator

Online

Jun 6, 2023

Panel Discussion

Career options in CS

Online

Jun 21, 2023

Speaker Session

What does it take to be a Director of Customer Success?

Online

Jul 5, 2023

Panel Discussion

What does it take to be a VP of Customer Success?

Online

Aug 17, 2023

Panel Discussion

CSMs role in customer onboarding

Online

Aug 30, 2023

Speaker Session

What does it take to be a Chief Customer Officer?

Online

Sep 13, 2023

Panel Discussion

Mastering change management as a CSM

Online

Sep 27, 2023

Speaker Session

How to find patterns and drive outcomes proactively

Online

Oct 11, 2023

Speaker Session

Private Equity: Investing in Customer Success

Online

Oct 25, 2023

Speaker Session

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Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Cookie Policy

Status

700+ reviews

Solutions

Overview

For Sales

For Service Delivery

For Customer Success

Cisco CX Specialization

Platform

Features

Views

Workflows

Metrics

Automations

Integrations

Changelog

Resources

Pricing

Blog

Webinars

Thought Leadership

Planhat Open

Help Center

Documentation

RFP Template

Security

Customers

Impact Studies

Software

Business Services

Connected Businesses

Financial Services

Healthcare & Life Sciences

IT Services

Company

About

Careers

Press

Partnerships

Philanthropy

Events

Contact

Legal

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Cookie Policy

Status

700+ reviews

Solutions

Overview

For Sales

For Service Delivery

For Customer Success

Cisco CX Specialization

Platform

Features

Views

Workflows

Metrics

Automations

Integrations

Changelog

Resources

Pricing

Blog

Webinars

Thought Leadership

Planhat Open

Help Center

Documentation

RFP Template

Security

Customers

Impact Studies

Software

Business Services

Connected Businesses

Financial Services

Healthcare & Life Sciences

IT Services

Company

About

Careers

Press

Partnerships

Philanthropy

Events

Contact

Legal

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Cookie Policy

Status

700+ reviews

Solutions

Overview

For Sales

For Service Delivery

For Customer Success

Cisco CX Specialization

Platform

Features

Views

Workflows

Metrics

Automations

Integrations

Changelog

Resources

Pricing

Blog

Webinars

Thought Leadership

Planhat Open

Help Center

Documentation

RFP Template

Security

Customers

Impact Studies

Software

Business Services

Connected Businesses

Financial Services

Healthcare & Life Sciences

IT Services

Company

About

Careers

Press

Partnerships

Philanthropy

Events

Contact

Legal

Planhat is built to keep your data safe. We put privacy and security front and centre, so you don’t have to.

Cookie Policy

Status

Solutions

Platform

Explore

Studio

Customers

Pricing

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