Voice of the Customer
Voice of the Customer



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In a series of interviews, Customer Success Leaders from advertising automation giant Basis Technologies share how Planhat has impacted on the business.
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The power of consolidating data
Kelly Poydence — We are working towards integrating our product workflow into Planhat, which is a really, really powerful integration because as customer success managers, we hear from customers using the customer success platform every single day on things that they like, things that they'd like to see done differently, like things that they would want us to incorporate into the platform.
And just being able to have those ideas and those comments and all of the different things that we're hearing integrated into Planhat, and then tracked at the customer level, or even at a higher level, being able to see how many customers want that certain feature or how many people are talking about this has been really, really helpful for not only our team, but how we work and interact with our product team to ultimately at the end of the day, make Basis a better platform as well.
Being able to see how many customers want that certain feature or how many people are talking about this has been really, really helpful.”
“
Kelly Poydence
Director, Customer Success
The power of consolidating data
Kelly Poydence — We are working towards integrating our product workflow into Planhat, which is a really, really powerful integration because as customer success managers, we hear from customers using the customer success platform every single day on things that they like, things that they'd like to see done differently, like things that they would want us to incorporate into the platform.
And just being able to have those ideas and those comments and all of the different things that we're hearing integrated into Planhat, and then tracked at the customer level, or even at a higher level, being able to see how many customers want that certain feature or how many people are talking about this has been really, really helpful for not only our team, but how we work and interact with our product team to ultimately at the end of the day, make Basis a better platform as well.
Being able to see how many customers want that certain feature or how many people are talking about this has been really, really helpful.”
“
Kelly Poydence
Director, Customer Success
The power of consolidating data
Kelly Poydence — We are working towards integrating our product workflow into Planhat, which is a really, really powerful integration because as customer success managers, we hear from customers using the customer success platform every single day on things that they like, things that they'd like to see done differently, like things that they would want us to incorporate into the platform.
And just being able to have those ideas and those comments and all of the different things that we're hearing integrated into Planhat, and then tracked at the customer level, or even at a higher level, being able to see how many customers want that certain feature or how many people are talking about this has been really, really helpful for not only our team, but how we work and interact with our product team to ultimately at the end of the day, make Basis a better platform as well.
“Being able to see how many customers want that certain feature or how many people are talking about this has been really, really helpful.”
Kelly Poydence
Director, Customer Success
Talking Planhat
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Talking Planhat
We are the sum of the stories told about us.
[
Discover All
]
[
In Focus
]
[
Through the Lens
]
[
Talking Planhat
]
[
Expert Advice
]
[
In Perspective
]
[
In Conversation
]
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Talking Planhat
We are the sum of the stories told about us.
[
Discover All
]
[
In Focus
]
[
Through the Lens
]
[
Talking Planhat
]
[
Expert Advice
]
[
In Perspective
]
[
In Conversation
]
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