Speed. Flexibility. Scale.
Consistently rated the #1 Gainsight alternative
Planhat is recognised by both industry analysts and customers as a global leader — consistently rated above Gainsight for ease of use, implementation speed, and quality of support.
G2 Momentum Grid®
for Customer Success 2026
MarketScape for Worldwide Customer Success Applications
Magic Quadrant™ for Customer Success Management Platforms
Speed. Flexibility. Scale.
Consistently rated the #1 Gainsight alternative
Planhat is recognised by both industry analysts and customers as a global leader — consistently rated above Gainsight for ease of use, implementation speed, and quality of support.
G2 Momentum Grid®
for Customer Success 2026
MarketScape for Worldwide Customer Success Applications
Magic Quadrant™ for Customer Success Management Platforms
Planhat
Gainsight
Core Architecture
Core Architecture
End-to-End Commercial AI Platform servicing CRM, CSP & PSA use cases.
End-to-End Commercial AI Platform servicing CRM, CSP & PSA use cases.
Fragmented and acquisition-heavy, with recent AI-led platforms still being integrated.
Fragmented and acquisition-heavy, with recent AI-led platforms still being integrated.
Implementation Time
Implementation Time
8 weeks.
8 weeks.
Essentials tier promises 4 weeks; Enterprise setups run 5–9 months.
Essentials tier promises 4 weeks; Enterprise setups run 5–9 months.
AI Strategy
AI Strategy
Native Embedded AI and Bring-Your-Own LLM.
Native Embedded AI and Bring-Your-Own LLM.
Acquisition-led, Staircase AI and UpdateAI not yet fully integrated into the core platform.
Acquisition-led, Staircase AI and UpdateAI not yet fully integrated into the core platform.
Admin Complexity
Admin Complexity
Managed easily by in-house GTM or Ops teams: no need for certified technical admins to maintain or modify workflows.
Managed easily by in-house GTM or Ops teams: no need for certified technical admins to maintain or modify workflows.
High overhead, typically requires a full-time certified Administrator to maintain the overall system and related rules-based automations.
High overhead, typically requires a full-time certified Administrator to maintain the overall system and related rules-based automations.
Scalability
Scalability
Enterprise-grade track record: top-rated for scalability by Gartner, supporting billions of time-series records for global teams—with support in 12+ languages—without lag.
Enterprise-grade track record: top-rated for scalability by Gartner, supporting billions of time-series records for global teams—with support in 12+ languages—without lag.
Powerful but prone to bloat, features become shelf-ware as complexity compounds.
Powerful but prone to bloat, features become shelf-ware as complexity compounds.
Automation Capabilities
Automation Capabilities
Visual & Logic-Based: a modern, visual automation builder handles complex triggers and multi-step workflows with zero code.
Visual & Logic-Based: a modern, visual automation builder handles complex triggers and multi-step workflows with zero code.
Modifications to the Rules Engine are rigid, risky, and require technical ticket submissions to Admins.
Modifications to the Rules Engine are rigid, risky, and require technical ticket submissions to Admins.
Customer Collaboration
Customer Collaboration
Rich collaborative Customer Portals with Vanity URLs: clients can directly access and collaborate on plans, tasks, and dashboards in real-time — as if they were colleagues.
Rich collaborative Customer Portals with Vanity URLs: clients can directly access and collaborate on plans, tasks, and dashboards in real-time — as if they were colleagues.
Internally focused, collaboration mostly limited to email or static exports.
Internally focused, collaboration mostly limited to email or static exports.
Health Scoring
Health Scoring
The first AI-powered health score in the market, incorporating both external & internal data.
The first AI-powered health score in the market, incorporating both external & internal data.
Complex Rules Engine-based scoring, AI offered as a separate layer.
Complex Rules Engine-based scoring, AI offered as a separate layer.
Localization
Localization
Considerable presence with sales, service and support across 12 countries in 8 languages, and localized UX for global teams.
Considerable presence with sales, service and support across 12 countries in 8 languages, and localized UX for global teams.
US-centric architecture; EMEA presence is growing but secondary.
US-centric architecture; EMEA presence is growing but secondary.
Success Planning
Success Planning
Action-based collaborative Success Plans surfaced in Customer Portals.
Action-based collaborative Success Plans surfaced in Customer Portals.
Robust framework but often siloed internally unless integrated with Journey Orchestrator.
Robust framework but often siloed internally unless integrated with Journey Orchestrator.
Integrations
Integrations
Flexible, modern integrations and native CRM sync to Salesforce, HubSpot, Pipedrive and more.
Flexible, modern integrations and native CRM sync to Salesforce, HubSpot, Pipedrive and more.
Strong data integration although ease and reliability depends heavily on rigid rules-based configurations.
Strong data integration although ease and reliability depends heavily on rigid rules-based configurations.
User Experience
User Experience
Fully personalized workspaces and collaborative customer portals frequently described as slick and modern.
Fully personalized workspaces and collaborative customer portals frequently described as slick and modern.
Strong internal dashboards, but an overall interface most often described as clunky or dated.
Strong internal dashboards, but an overall interface most often described as clunky or dated.
Watch
“
Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”
Fredrik Sidmar
Telia Cygate
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“
Partnership with Planhat has enabled us at Telia Cygate to get the customer data and the visibility we need to actually scale the customer experience to all customers at all times. That's unprecedented for us.”
Fredrik Sidmar
Telia Cygate
Watch
“
During our first year on Planhat we increased Gross Revenue Retention by 1%”
Jason Graham
8x8
Watch
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During our first year on Planhat we increased Gross Revenue Retention by 1%”
Jason Graham
8x8
Watch
“
We have grown from an install base of 40 clients to just north of 280 clients that are managed digitally.”
William Pinho
Acoustic
Watch
“
We have grown from an install base of 40 clients to just north of 280 clients that are managed digitally.”
William Pinho
Acoustic
“
Anybody who really wants to drive change in their organisation and find a way to bring teams together can leverage Planhat and find value for their function.”
Seth Terbeek
Vice President of Customer Transformation
DrFirst
Watch
“
Anybody who really wants to drive change in their organisation and find a way to bring teams together can leverage Planhat and find value for their function.”
Seth Terbeek
Vice President of Customer Transformation
DrFirst
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The only Gainsight alternative that delivers for teams of every size.
The only Gainsight alternative that delivers for teams of every size.
“
I would say we were 80/20 reactive, so we were reactive a majority of our day—and now I can confidently state we're 70% proactive.”
Adam Cooney
Vice President of Customer Success
Jolt
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“
I would say we were 80/20 reactive, so we were reactive a majority of our day—and now I can confidently state we're 70% proactive.”
Adam Cooney
Vice President of Customer Success
Jolt
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