GTM Systems Lead
GTM Systems Lead
GTM Systems Lead
Stockholm
Stockholm
On-site
Full-time
Join Planhat's GTM Operations & Strategy team. Own the systems layer our go-to-market runs on, and turn what the team designs into what commercial teams actually use.
Competencies
We're looking for a GTM Systems Lead to own admin of our core commercial systems, our own instance of Planhat CRM, plus the sales intelligence and enrichment stack (e.g., Demandbase, Cognism, Fathom, LinkedIn Sales Navigator, and similar), and to be the person who turns GTM Operations & Strategy's designs into working system logic, keeps our data clean and enriched, and makes sure the right vendors are in the stack for the job.
What we're looking for:
Experience: 5-10 years administering a CRM (Salesforce, HubSpot, or similar) and a GTM systems stack at a tech company or fast-growing startup. You've owned systems other people depended on daily.
Technical depth: Hands-on admin experience, building workflows, automation, and integrations, not just using the tools.
Data fluency: Comfortable with data models, enrichment, and quality logic; you know what "clean data" actually requires operationally.
Systems judgment: You can take a process design from GTM Operations & Strategy and build it into the system correctly the first time.
Cross-functional collaboration: Clear communicator who works well with IT and Analytics and the commercial teams who use these systems daily.
Ownership: Reliable point of accountability. When a system breaks or data quality slips, you're the one who catches it and fixes it.
Trajectory
You'll own the systems layer end to end, from the design that lands on your desk through to the day-to-day reliability of everything commercial teams touch. Here's what that looks like:
Own admin for our instance of Planhat CRM: users, permissions, fields, workflows, and the day-to-day configuration commercial teams depend on.
Execute GTM Operations & Strategy's designs in-system, including segmentation, deal stages, deal scoring, routing rules, and other logic, translating their process design into working system logic without losing intent.
Own admin for the sales intelligence & enrichment stack (Demandbase, Cognism, Fathom, LinkedIn Sales Navigator, etc.): configuration, licensing, and day-to-day usage support.
Own data enrichment and quality: monitor coverage, hygiene, and dedupe; evaluate whether current vendors and workflows are still the right ones.
Evaluate and manage relationships with GTM systems vendors: renewals, new tools, and retiring what's no longer earning its keep.
Collaborate with IT on integrations, data flows, access, and security across the systems stack.
Troubleshoot commercial teams' day-to-day systems issues and be the first point of contact when something breaks.
Document configurations and changes so the stack is auditable and new team members can ramp quickly.
Definition of Success
Commercial teams trust the data in the systems enough to act on it without double-checking it
When something breaks or a design needs to go live, you're the first call, and the fastest fix
The systems you administer are reliable, adopted without friction, and accurately reflect what GTM Operations & Strategy designed
You know Planhat's systems stack end to end, from CRM to enrichment tools, and you can see where it's fragile before it fails
You are finding gaps in data quality or vendor fit and closing them before they become someone else's problem
Join Planhat's GTM Operations & Strategy team. Own the systems layer our go-to-market runs on, and turn what the team designs into what commercial teams actually use.
Competencies
We're looking for a GTM Systems Lead to own admin of our core commercial systems, our own instance of Planhat CRM, plus the sales intelligence and enrichment stack (e.g., Demandbase, Cognism, Fathom, LinkedIn Sales Navigator, and similar), and to be the person who turns GTM Operations & Strategy's designs into working system logic, keeps our data clean and enriched, and makes sure the right vendors are in the stack for the job.
What we're looking for:
Experience: 5-10 years administering a CRM (Salesforce, HubSpot, or similar) and a GTM systems stack at a tech company or fast-growing startup. You've owned systems other people depended on daily.
Technical depth: Hands-on admin experience, building workflows, automation, and integrations, not just using the tools.
Data fluency: Comfortable with data models, enrichment, and quality logic; you know what "clean data" actually requires operationally.
Systems judgment: You can take a process design from GTM Operations & Strategy and build it into the system correctly the first time.
Cross-functional collaboration: Clear communicator who works well with IT and Analytics and the commercial teams who use these systems daily.
Ownership: Reliable point of accountability. When a system breaks or data quality slips, you're the one who catches it and fixes it.
Trajectory
You'll own the systems layer end to end, from the design that lands on your desk through to the day-to-day reliability of everything commercial teams touch. Here's what that looks like:
Own admin for our instance of Planhat CRM: users, permissions, fields, workflows, and the day-to-day configuration commercial teams depend on.
Execute GTM Operations & Strategy's designs in-system, including segmentation, deal stages, deal scoring, routing rules, and other logic, translating their process design into working system logic without losing intent.
Own admin for the sales intelligence & enrichment stack (Demandbase, Cognism, Fathom, LinkedIn Sales Navigator, etc.): configuration, licensing, and day-to-day usage support.
Own data enrichment and quality: monitor coverage, hygiene, and dedupe; evaluate whether current vendors and workflows are still the right ones.
Evaluate and manage relationships with GTM systems vendors: renewals, new tools, and retiring what's no longer earning its keep.
Collaborate with IT on integrations, data flows, access, and security across the systems stack.
Troubleshoot commercial teams' day-to-day systems issues and be the first point of contact when something breaks.
Document configurations and changes so the stack is auditable and new team members can ramp quickly.
Definition of Success
Commercial teams trust the data in the systems enough to act on it without double-checking it
When something breaks or a design needs to go live, you're the first call, and the fastest fix
The systems you administer are reliable, adopted without friction, and accurately reflect what GTM Operations & Strategy designed
You know Planhat's systems stack end to end, from CRM to enrichment tools, and you can see where it's fragile before it fails
You are finding gaps in data quality or vendor fit and closing them before they become someone else's problem
The GTM Operations & Strategy Team team
GTM Operations & Strategy owns how Planhat's go-to-market runs: who we sell to and how we price, the deal stages and lead scoring that structure the pipeline, and the systems and data commercial teams rely on every day. The team's mandate spans the full commercial engine, from strategy and deal execution to enablement and the systems layer underneath it all. We work directly with commercial leadership to decide what gets built and in what sequence, and we measure ourselves on adoption and business impact.
The GTM Operations & Strategy Team team
GTM Operations & Strategy owns how Planhat's go-to-market runs: who we sell to and how we price, the deal stages and lead scoring that structure the pipeline, and the systems and data commercial teams rely on every day. The team's mandate spans the full commercial engine, from strategy and deal execution to enablement and the systems layer underneath it all. We work directly with commercial leadership to decide what gets built and in what sequence, and we measure ourselves on adoption and business impact.
Stockholm
Our spiritual home. The office looks directly across to Nordiska Kompaniet — NK — the department store that has anchored central Stockholm since 1915 and whose rotating sign has marked the skyline for generations. Much of the modern city took shape around it. Light on every side, with Kungsträdgården and the façades of Hamngatan a short walk away.
Stockholm
Our spiritual home. The office looks directly across to Nordiska Kompaniet — NK — the department store that has anchored central Stockholm since 1915 and whose rotating sign has marked the skyline for generations. Much of the modern city took shape around it. Light on every side, with Kungsträdgården and the façades of Hamngatan a short walk away.
About us
We're building the operating system for autonomous companies.
The future enterprise is autonomous. Commercial processes that today depend on human effort - servicing, retaining, expanding, selling and supporting — will increasingly be automated. The companies that make this transition will pull ahead. The ones that don't won't survive.
Planhat exists to make that transition real.
We started bootstrapped. Customer-funded, built on discipline instead of venture capital. That foundation shaped everything: how we build, how we sell, how we think about the long game.
Today, Planhat is the agentic customer platform of choice for 700+ companies — powering close to 10 million commercial relationships worldwide and billions of dollars runs through our platform. Wiz, Revolut, Nasdaq, Synthesia, Workday and Dropbox run their customer revenue through Planhat every year.
The shift driving all of this: business is moving to an outcome economy. Companies of the future will not buy software alone anymore — they want outcomes, and they renew or consume more when they get them. That changes everything about what enterprise software needs to be.
The winners will be the ones who build the context layer - a deep, structured, living picture of their business reality. Process automation deployed by operators — not advisors.
The outcome gap is the opportunity. Context is the moat. Deployment is the differentiator. We're building all three.
Our team spans the globe, anchored by offices in Los Angeles, London, and Stockholm. Join us.
About us
We're building the operating system for autonomous companies.
The future enterprise is autonomous. Commercial processes that today depend on human effort - servicing, retaining, expanding, selling and supporting — will increasingly be automated. The companies that make this transition will pull ahead. The ones that don't won't survive.
Planhat exists to make that transition real.
We started bootstrapped. Customer-funded, built on discipline instead of venture capital. That foundation shaped everything: how we build, how we sell, how we think about the long game.
Today, Planhat is the agentic customer platform of choice for 700+ companies — powering close to 10 million commercial relationships worldwide and billions of dollars runs through our platform. Wiz, Revolut, Nasdaq, Synthesia, Workday and Dropbox run their customer revenue through Planhat every year.
The shift driving all of this: business is moving to an outcome economy. Companies of the future will not buy software alone anymore — they want outcomes, and they renew or consume more when they get them. That changes everything about what enterprise software needs to be.
The winners will be the ones who build the context layer - a deep, structured, living picture of their business reality. Process automation deployed by operators — not advisors.
The outcome gap is the opportunity. Context is the moat. Deployment is the differentiator. We're building all three.
Our team spans the globe, anchored by offices in Los Angeles, London, and Stockholm. Join us.
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GTM Systems Lead
GTM Systems Lead
GTM Systems Lead
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