Enterprise Solutions Architect

Enterprise Solutions Architect

Full-Time

|

On-Site

Mission
Mission
Mission

We’re looking for a forward-thinking Enterprise Solutions Architect to join our global team. In this role, you’ll help our most strategic customers harness Planhat’s capabilities—including AI-driven automation, customizable workflows, and advanced data modeling—to transform how they manage the customer journey.

Challenge
Challenge
Challenge

What You’ll Do:

  • Lead with Innovation: Architect sophisticated solutions for customer success teams using Planhat’s AI-powered workflows, smart alerts, and automation features.

  • Be the Strategic Technical Partner: Build deep, trusted relationships with enterprise customers, advising on how to embed Planhat into their tech stack and business processes.

  • Own the Technical Lifecycle: From onboarding to maturity, ensure technical success and product adoption through seamless integrations, troubleshooting, and optimization.

  • Drive Intelligent Automation: Help customers leverage Planhat’s native automation engine and AI insights to streamline processes, detect churn risk, and drive renewals.

  • Manage a Strategic Portfolio: Oversee a book of enterprise clients with complex requirements—tracking technical health, engagement trends, and roadmap alignment.

Solution
Solution
Solution

You Might Be A Fit If You:

  • Have 5+ years in a technical customer-facing role (TAM, Solutions Architect, Solution/Sales Engineer, Integration Lead) in SaaS, ideally with data-heavy or AI-enabled platforms.

  • Are comfortable working with APIs, webhooks, JSON, data pipelines, and custom integrations (experience with tools like Salesforce, HubSpot, Snowflake, Looker, etc.).

  • Can diagnose complex technical issues and explain solutions clearly to non-technical stakeholders.

  • Are excited about the power of AI to transform workflows and decision-making—and you know how to make that real for customers.

  • Have a proactive, consultative mindset—you’re not solving tickets, you’re designing outcomes.

  • Digging under the “hood” is second nature to you. You’re a natural problem solver who takes initiative, dives deep into the unknown, and leaves no stone unturned when uncovering solutions, identifying recurring issues, and creating helpful resources for clients

  • Are based in either Stockholm or London (Planhat's EMEA hubs)

  • Bonus: You’ve worked with CRM or customer data platforms before.


Why join the mission?
Why join the mission?
Why join the mission?

Why Join Planhat?

  • Shape the future of intelligent customer management at one of the most innovative platforms in the SaaS space.

  • Collaborate with a global team of passionate builders and thinkers.

  • Work for a product-led company that leads with innovation

  • Competitive salary, equity options, and flexible working conditions.

  • Build long-term relationships with forward-thinking customers who want to innovate, not just maintain.

Ready to build the future of customer success with us? Apply now.

Get in the arena.

All roles are considered on a rolling basis.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

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An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.