Declan Ivory
Declan is a senior customer experience leader with over 25 years of experience scaling global support operations across telecom, SaaS, and cloud platforms. He currently serves as VP of Customer Support at Intercom, where he’s shaping the future of AI-powered support at scale. Prior to Intercom, he led technical support across EMEA at Google, Tableau, and AWS—where he built and ran multi-region teams supporting enterprise customers. With a deep background in operational excellence and service design, Declan combines strategic vision with hands-on leadership to deliver high-impact, customer-centric transformation.
Declan is a senior customer experience leader with over 25 years of experience scaling global support operations across telecom, SaaS, and cloud platforms. He currently serves as VP of Customer Support at Intercom, where he’s shaping the future of AI-powered support at scale. Prior to Intercom, he led technical support across EMEA at Google, Tableau, and AWS—where he built and ran multi-region teams supporting enterprise customers. With a deep background in operational excellence and service design, Declan combines strategic vision with hands-on leadership to deliver high-impact, customer-centric transformation.
Declan is a senior customer experience leader with over 25 years of experience scaling global support operations across telecom, SaaS, and cloud platforms. He currently serves as VP of Customer Support at Intercom, where he’s shaping the future of AI-powered support at scale. Prior to Intercom, he led technical support across EMEA at Google, Tableau, and AWS—where he built and ran multi-region teams supporting enterprise customers. With a deep background in operational excellence and service design, Declan combines strategic vision with hands-on leadership to deliver high-impact, customer-centric transformation.
Become a contributor
Become a contributor
Write with us
Write with us
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.
Inspired by seeing customers trade invaluable advice with one another we believe that, now more than ever, those stories—lessons, ideas—need to be shared.