Leaders from Intercom and Planhat discuss the shift in perception on AI agents and customer engagement.
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Leaders from Intercom and Planhat discuss the shift in perception on AI agents and customer engagement.
Leaders from Intercom and Planhat discuss the shift in perception on AI agents and customer engagement.
Share
As AI Agents take on more front-line customer engagement, one big question remains: do customers actually trust them?
To find out, Intercom surveyed 1,029 consumers about their views on AI in customer engagement—before and after they saw an AI agent in action. The results reveal a major shift in perception: once people experience modern AI firsthand, trust, satisfaction, and expectations all improve significantly.
In this webinar, Support leaders from Intercom and Planhat discuss what’s driving this change, what it means for support teams, and how to design AI experiences that build confidence from the start.
You'll learn:
Why most consumers are skeptical—until they interact with a well-designed AI agent.
How to create support experiences that earn trust, deflect more, and escalate less.
What outdated chatbot myths still linger—and how to overcome them in messaging and UX.
How sentiment shifts after first contact, and what that means for AI rollout and training
The original recording of this webinar was hosted by our partners, Intercom.
As AI Agents take on more front-line customer engagement, one big question remains: do customers actually trust them?
To find out, Intercom surveyed 1,029 consumers about their views on AI in customer engagement—before and after they saw an AI agent in action. The results reveal a major shift in perception: once people experience modern AI firsthand, trust, satisfaction, and expectations all improve significantly.
In this webinar, Support leaders from Intercom and Planhat discuss what’s driving this change, what it means for support teams, and how to design AI experiences that build confidence from the start.
You'll learn:
Why most consumers are skeptical—until they interact with a well-designed AI agent.
How to create support experiences that earn trust, deflect more, and escalate less.
What outdated chatbot myths still linger—and how to overcome them in messaging and UX.
How sentiment shifts after first contact, and what that means for AI rollout and training
The original recording of this webinar was hosted by our partners, Intercom.
As AI Agents take on more front-line customer engagement, one big question remains: do customers actually trust them?
To find out, Intercom surveyed 1,029 consumers about their views on AI in customer engagement—before and after they saw an AI agent in action. The results reveal a major shift in perception: once people experience modern AI firsthand, trust, satisfaction, and expectations all improve significantly.
In this webinar, Support leaders from Intercom and Planhat discuss what’s driving this change, what it means for support teams, and how to design AI experiences that build confidence from the start.
You'll learn:
Why most consumers are skeptical—until they interact with a well-designed AI agent.
How to create support experiences that earn trust, deflect more, and escalate less.
What outdated chatbot myths still linger—and how to overcome them in messaging and UX.
How sentiment shifts after first contact, and what that means for AI rollout and training
The original recording of this webinar was hosted by our partners, Intercom.
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