Indeed, managing many customers is challenging because often it relies on a reactive and email heavy approach. Yet, it is possible to turn this into a proactive force that is able to engage with a large number of customers. One particular area that promises assistance is tech touch. And with increasing challenges in the economy, tactics such as these can be rolled into existing programs to help provide engagement with your customer base. Charles Helms, Scale Customer Success Manager at Pendo, and Mia Rashkova, Customer Success Operation Manager at Reward Gateway will share their experiences and best practices on how to manage a large number of customers at the same time. Plus, delve into how tech touch is enabling CSMs to grow their capacity – not their stress levels.

They cover: what exactly is tech touch and what are the benefits within customer success? what are the key areas where tech touch works? and how can tech touch help CS teams to scale?