Enhancing, Not Replacing Human Connections
Enhancing, Not Replacing Human Connections
Enhancing, Not Replacing Human Connections
Enhancing, Not Replacing Human Connections
Join us for an engaging panel discussion where industry leaders share how AI can empower Customer Success teams to drive deeper engagement, increase efficiency, and deliver truly personalised customer experiences.
Join us for an engaging panel discussion where industry leaders share how AI can empower Customer Success teams to drive deeper engagement, increase efficiency, and deliver truly personalised customer experiences.
Artificial Intelligence (AI) is revolutionising Customer Success, but let’s set the record straight—AI isn’t here to replace human relationships; it’s here to enhance them. Join us for an engaging panel discussion where industry leaders share how AI can empower Customer Success teams to drive deeper engagement, increase efficiency, and deliver truly personalised customer experiences.
What to expect
How AI can automate routine tasks so CSMs can focus on strategic growth.
The role of predictive analytics in identifying churn risks and expansion opportunities.
Real-world examples of AI-driven insights leading to stronger customer relationships.
Practical strategies for integrating AI without losing the human touch
This isn’t just theory—it’s a real conversation about the future of Customer Success and how AI can work with your team, not instead of it.
Gabriel Carlsson
Gabriel Carlsson
Senior Account Executive,
Planhat
Ell Powles
Ell Powles
VP of Customer Success,
Summize
Ell works in the Legal Tech space delivering SaaS solutions. She studied at the International Compliance Association and has experience in corporate social responsibility, including organizing CSR events and programs at Bureau van Dijk's Manchester office. She's also involved in community work helping those living on the streets in Manchester.
Michael Paine
Michael Paine
Global Head of Customer Success,
Infinity
Based in Greater Manchester with 500+ connections, Michael works at Infinity and studied at Edge Hill University. The search results show he's involved with call analytics and customer success technology.
Harriet Kaufman
Senior Manager, Customer Success,
Mixpanel
Harriet is a Customer Success and Professional Services Manager at Mixpanel who worked her way up from Customer Success Manager for the EMEA region after joining in 2019. She previously served as Head of Customer Success at DueDil and held roles at Zendesk as an Enterprise Sales Specialist and at Oracle as an Account Manager. She holds a Bachelor's in Classical Studies from Royal Holloway, University of London, graduating with honors, and a Certificate in Sales Practice from Technological University Dublin.
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Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
