Retention Through Education
Retention Through Education
Retention Through Education
Retention Through Education
In this webinar, we dive into how to achieve sustained growth through education, and how shifting this focus can significantly impact customer loyalty and lifetime value.
Customer education is an essential, yet frequently underestimated component of customer success. While many organizations focus on short-term gains, they often miss the long-term value that a well-structured customer education program can provide — particularly when it comes to boosting customer retention. In this webinar, we dive into how to achieve sustained growth through education, and how shifting this focus can significantly impact customer loyalty and lifetime value. We cover: The core elements of a successful customer education program, The pivotal role it plays in customer retention and loyalty, How to measure the effectiveness of education programs.
Amberā is a global marketing executive with over 15 years of experience scaling SaaS and data-centric brands across international markets. As Head of Marketing at Planhat, she leads global brand, demand generation, and go-to-market strategy. Previously, she served as VP of Marketing at YipitData and spent over a decade at Meltwater, where she built and led teams across the Americas and Asia-Pacific. Amberā is known for her strategic depth, cross-functional leadership, and ability to craft narrative-driven programs that fuel growth and resonate across regions.
Seth Johnson
VP Customer Experience
LearnUpon
Seth is the Chief Client Officer at Panorama Education, where he leads client-facing teams supporting K–12 schools through data-driven tools that improve student outcomes. With over 15 years of experience in customer success and experience leadership, he has held senior roles at LearnUpon, Lucid, and Instructure—building and scaling high-impact teams across SaaS and edtech. Known for his strategic approach and passion for service, Seth blends operational rigor with a deep commitment to customer-centric growth.
Chris Regester
Chief Commercial Officer
Planhat
Chris was the Chief Customer Officer at Planhat, where he led the global post-sales function. Named one of Pavilion’s “Top 50 CCOs to Watch”, he brought nearly two decades of SaaS experience spanning strategic planning, team building, and process excellence. Prior to Planhat, Chris spent 16 years at Meltwater, where he launched and scaled revenue and CS teams across Asia and Europe, supporting growth from $100M to $400M+ and leading through seven acquisitions and an IPO. Chris passed away in June 2025 and is remembered for his generosity, global perspective, and deep commitment to customer-led growth.
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
