Master Customer Success Platform: Selection to Optimization
Master Customer Success Platform: Selection to Optimization
Master Customer Success Platform: Selection to Optimization
Master Customer Success Platform: Selection to Optimization
Listen to an insightful discussion on mastering your Customer Success platform - from selection to optimization.
Listen to an insightful discussion on mastering your Customer Success platform - from selection to optimization.
Whether you're looking to bring on a new Customer Success Platform or you're considering a switch, this session will guide you through the critical steps to ensure you're on the right path. Planhat's VP of CS, Malin Skoglund, hosts a panel discussion with two CS strategy experts, Kate Griffin and Grace Tester. They cover how to: Assess the requirements for your strategy, Plan and execute an effective migration, Optimize and scale capabilities for all team members.
Malin Skoglund has 15 years of experience as a sales and customer success SaaS leader. She's scaled businesses from earlier stages all the way through IPO, across different countries and continents. She's been responsible for over $50M ARR and a 100+ member global organization. Malin is a commercial no-nonsense leader who has a knack for building and managing high performing teams.
Kate Griffin
Kate Griffin
VP, Delivery Services,
Kate is a seasoned industry leader dedicated to helping technology companies achieve customer success through practical and data-driven approaches. Currently, she is the VP of Services at nCloud Integrations, a respected consulting management firm. With 10+ experience as a CS leader, Kate brings a wealth of knowledge to the table, specializing in exceptional customer experiences, streamlining operations, and emphasizing the importance of data.
Grace Tester
Grace Tester
Sr. Manager, Strategic Client Development,
Grace is a versatile Customer Success professional, with over 12 years experience in the industry spanning from technical support & implementation to client facing marketing & CS Operations. In her present capacity as a Senior Manager of Strategic Client Development she focuses on driving exceptional client outcomes and fostering lasting relationships with a passion for optimizing customer experiences.
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
