A conversation covering the significance of customer onboarding, strategies for developing and scaling customer onboarding processes, and delivering a seamless onboarding experience for customers.

A conversation covering the significance of customer onboarding, strategies for developing and scaling customer onboarding processes, and delivering a seamless onboarding experience for customers.

A conversation covering the significance of customer onboarding, strategies for developing and scaling customer onboarding processes, and delivering a seamless onboarding experience for customers.

Onboarding is an incredibly important part of the customer lifecycle, with many potential challenges. But to ensure a seamless onboarding experience for all segments, we must establish strong foundations in process. In this session, Rita Caetano, Customer Success Team Lead at Customer.io and Alex Howe, Manager of Customer Success & Onboarding at Podium will share their experiences and best practices on customer onboarding.

Onboarding is an incredibly important part of the customer lifecycle, with many potential challenges. But to ensure a seamless onboarding experience for all segments, we must establish strong foundations in process. In this session, Rita Caetano, Customer Success Team Lead at Customer.io and Alex Howe, Manager of Customer Success & Onboarding at Podium will share their experiences and best practices on customer onboarding.

Onboarding is an incredibly important part of the customer lifecycle, with many potential challenges. But to ensure a seamless onboarding experience for all segments, we must establish strong foundations in process. In this session, Rita Caetano, Customer Success Team Lead at Customer.io and Alex Howe, Manager of Customer Success & Onboarding at Podium will share their experiences and best practices on customer onboarding.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.