Yet, with pressure being exerted on CS teams – from many different angles – the state of customer success and how to navigate short term obstacles is high on the agenda.

Nonetheless, as our panel of experts will explore, the long-term outlook for customer success is buoyant. Indeed, now is the time to restart and rebuild teams that will be successful, not only in 2023, and not just in 2024 but five years from now. Watch our end of year panel discussion as, Daphne Lopes, Head of Customer Success at HubSpot, Jeff Heckler, Director of Customer Success Solutions at MarketSource, Violaine Yziquel, Director of Customer Success at Slack, and Chris Regester, Chief Customer Officer at Planhat discuss the biggest issues affecting customer success.

They'll cover how to build the optimal customer success structure, the future of product-led growth, why we are (still) not measuring customer outcomes, and the next 5 years in customer success.