Planhat Experts: State of Customer Success
Planhat Experts: State of Customer Success
Planhat Experts: State of Customer Success
Planhat Experts: State of Customer Success
The challenges and opportunities facing customer success in 2022 have been exciting and immense. Yet, with pressure being exerted on CS teams – from many different angles – the state of customer success and how to navigate short term obstacles is high on the agenda. Yet, as our panel of experts will explore, the long-term outlook for customer success is buoyant. Indeed, now is the time to restart and rebuild teams that will be successful, not only in 2023, and not just in 2024 but five years from now. Watch our end of year panel discussion as, Daphne Lopes, Head of Customer Success at HubSpot, Jeff Heckler, Director of Customer Success Solutions at MarketSource, Violaine Yziquel, Director of Customer Success at Slack, and Chris Regester, Chief Customer Officer at Planhat discuss the biggest issues affecting customer success.
The challenges and opportunities facing customer success in 2022 have been exciting and immense. Yet, with pressure being exerted on CS teams – from many different angles – the state of customer success and how to navigate short term obstacles is high on the agenda. Yet, as our panel of experts will explore, the long-term outlook for customer success is buoyant. Indeed, now is the time to restart and rebuild teams that will be successful, not only in 2023, and not just in 2024 but five years from now. Watch our end of year panel discussion as, Daphne Lopes, Head of Customer Success at HubSpot, Jeff Heckler, Director of Customer Success Solutions at MarketSource, Violaine Yziquel, Director of Customer Success at Slack, and Chris Regester, Chief Customer Officer at Planhat discuss the biggest issues affecting customer success.
Building the optimal customer success structure, the future of product-led growth, why we are (still) not measuring customer outcomes, the next 5 years in customer success.
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co led the product committee. He is also host to a series of popular thought leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Daphne Lopes
Daphne Lopes
Director of Customer Success,
HubSpot
Daphne Lopes leads Customer Success for HubSpot's second largest region alongside running This is Growth!, a content machine that helps thousands of CS Leaders build and scale CS teams. Over the last decade, she has helped Scale-Ups and Fortune 500 businesses build and scale global Customer Success teams to service 200K+ customers and $2B+ ARR.
Jeff Heckler
Jeff Heckler
Director of Customer Success Solutions,
Jeff Heckler is a senior Customer Success Leader with over 20 years of running customer-facing revenue teams for such organizations as SAP, Accenture, and Stanford University. Currently, he is the Director of Customer Success Solutions for MarketSource, a leading global provider of Sales and Customer Success innovation and solutions. Jeff has been named in the top 25 CS Influencers in 2021 and One to Watch in SaaS, 2022.
Violaine Yziquel
Director of Customer Success,
Slack
Violaine Yziquel is passionate about business and team growth. Focused on designing and implementing best-in-class methodologies to optimize cross-functional team work (think problem-solving!) and transform the way they engage with customers. Vio is currently Director of Customer Success at Slack, and a board member of Customer Success Network having previously held leadership roles at Box and Accenture.
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© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
