As a Customer Success Manager (CSM), you will play a crucial role in managing organizational change, both internally and externally.
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As a Customer Success Manager (CSM), you will play a crucial role in managing organizational change, both internally and externally.
As a Customer Success Manager (CSM), you will play a crucial role in managing organizational change, both internally and externally.
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But how can you effectively navigate through these changes and increase your chances of success? In this session, Emily Howard, CRM Manager at FrankCrum and Mark Landey, Senior Customer Success Manager at G2 will share their experiences and best practices on change management in customer success.
They'll cover the fundamentals of change management, how to identify both immediate wins and significant risks linked to ineffective change management, and developing and leading successful change initiatives.
But how can you effectively navigate through these changes and increase your chances of success? In this session, Emily Howard, CRM Manager at FrankCrum and Mark Landey, Senior Customer Success Manager at G2 will share their experiences and best practices on change management in customer success.
They'll cover the fundamentals of change management, how to identify both immediate wins and significant risks linked to ineffective change management, and developing and leading successful change initiatives.
But how can you effectively navigate through these changes and increase your chances of success? In this session, Emily Howard, CRM Manager at FrankCrum and Mark Landey, Senior Customer Success Manager at G2 will share their experiences and best practices on change management in customer success.
They'll cover the fundamentals of change management, how to identify both immediate wins and significant risks linked to ineffective change management, and developing and leading successful change initiatives.
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