Join us for an evening of insight, connection, and straight-talking strategy at The ROI of Customer Success
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When
17:30—20:30 GMT
where
127 Portland Street, Manchester
Join us for an evening of insight, connection, and straight-talking strategy at The ROI of Customer Success: Making Impact Impossible to Ignore — a networking event designed for CS professionals who are ready to elevate their influence, sharpen their commercial edge, and show real business value.
Hosted at Summize in Manchester and proudly sponsored by Planhat, this event brings together a panel of seasoned CS leaders to explore how Customer Success is evolving from a “feel-good” function into a true revenue-driving engine — and why it’s time the C-suite paid attention.
Whether you’re leading a team or building your CS career, this is a chance to hear real stories from those driving change, gather practical tips to prove value, and connect with fellow CS professionals over drinks and conversation.Together, they’ll explore:
How to tie CS goals to real business outcomes
Moving beyond “relationship building” to measurable impact
What CS leaders need to know to earn a seat at the top table
Panel: Hosted by Ell Powles, VP of Customer Success at Summize
Featuring
Alex Kerswill, VP of Customer Success at One Click LCA
Laura Heritage, Head of Customer Success at ClickTech
Event Timings
Arrive from 17:30 for drinks & bites
Panel starts 18:30 (45-60 mins)
Further networking until 20:30
Spaces are limited — don’t miss your chance to connect, learn, and be inspired.
Ell Powles
VP of Customer Success
Summize
Ell is a customer success executive with over 10 years of experience driving retention, expansion, and long-term value across B2B SaaS. As VP of Customer Success at Summize, she leads global CS strategy with a focus on Net Revenue Retention, building scalable programs that deliver measurable outcomes for enterprise clients. Prior to this, she spent nearly five years at Moody’s Analytics, where she led regional CS teams across Europe and Africa and oversaw a $90M portfolio. Ell brings deep expertise in customer lifecycle strategy, team leadership, and operational execution across regulated and high-growth environments.
