Join us for an evening of insight, connection, and straight-talking strategy at The ROI of Customer Success: Making Impact Impossible to Ignore — a networking event designed for CS professionals who are ready to elevate their influence, sharpen their commercial edge, and show real business value.

Hosted in Manchester and proudly sponsored by Planhat, this event brings together a panel of seasoned CS leaders to explore how Customer Success is evolving from a “feel-good” function into a true revenue-driving engine — and why it’s time the C-suite paid attention.

Whether you’re leading a team or building your CS career, this is a chance to hear real stories from those driving change, gather practical tips to prove value, and connect with fellow CS professionals over drinks and conversation.Together, they’ll explore:How to tie CS goals to real business outcomesMoving beyond “relationship building” to measurable impactWhat CS leaders need to know to earn a seat at the top table

Panel: Hosted by Ell Powles, VP of Customer Success at Summize

Featuring

• James Lawson, Chief Customer Officer at Service Geeni & Founder of River Consultancy Group

• Alex Kerswill, VP of Customer Success at One Click LCA

• Laura Heritage, Head of Customer Success at ClickTech

Event Timings

• Arrive from 17:30 for drinks & bites

• Panel starts 18:30 (45-60 mins)

• Further networking until 20:30

Spaces are limited — don’t miss your chance to connect, learn, and be inspired.