Being the first CSM at a company can be a dream with limitless possibilities, or a nightmare with unclear objectives. Nonetheless, it's a challenge many will (hopefully?) face during a career within CS.
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Being the first CSM at a company can be a dream with limitless possibilities, or a nightmare with unclear objectives. Nonetheless, it's a challenge many will (hopefully?) face during a career within CS.
Being the first CSM at a company can be a dream with limitless possibilities, or a nightmare with unclear objectives. Nonetheless, it's a challenge many will (hopefully?) face during a career within CS.
Share
So how should you tackle it? We have invited Lauren Cumming, Director of CS at Candu, and Liz Stephany, Director of CS at Close who will share their experiences and best practices on being the first CSM at a software company.
They discuss: what it really means to be the first CSM, how to take control of the customer base, how to hire a team & set yourself up for the leadership role.
So how should you tackle it? We have invited Lauren Cumming, Director of CS at Candu, and Liz Stephany, Director of CS at Close who will share their experiences and best practices on being the first CSM at a software company.
They discuss: what it really means to be the first CSM, how to take control of the customer base, how to hire a team & set yourself up for the leadership role.
So how should you tackle it? We have invited Lauren Cumming, Director of CS at Candu, and Liz Stephany, Director of CS at Close who will share their experiences and best practices on being the first CSM at a software company.
They discuss: what it really means to be the first CSM, how to take control of the customer base, how to hire a team & set yourself up for the leadership role.
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