The CS leaders pulling ahead in 2026 aren't waiting for AI to mature—they're building with it now. This series brings together the frameworks, benchmarks, and candid conversations that help enterprise teams make agentic AI real: from organizational design and data readiness to ROI and what comes next. 

We're bringing in the operators who have already made the leap: with real deployments, real retention numbers, and real lessons to share.

Our first of the series, we'll explore how AI adoption talk has outpaced production reality. 79% of enterprises claim AI agent adoption, but only 11% run them in production. In this session, we cut through the noise, separate genuine agentic AI from rebranded automation, and give you a practical framework for evaluating what is actually working in post-sales today.