The CCO: why you need one (and how to become one)
The CCO: why you need one (and how to become one)
The CCO: why you need one (and how to become one)
The CCO: why you need one (and how to become one)
In the last few years we've seen an explosion in growth in the number of Chief Customer Officers (CCOs). Its spread has been fantastic for putting customers at the center of businesses, but why has it become such a crucial function within SaaS?
In the last few years we've seen an explosion in growth in the number of Chief Customer Officers (CCOs). Its spread has been fantastic for putting customers at the center of businesses, but why has it become such a crucial function within SaaS?
With that question in mind, we went out and got three leading CCOs to discuss: what best prepared them in their career to be a CCO, what their role focuses on and how this varies between organizations, what future they see for the role.
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co led the product committee. He is also host to a series of popular thought leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Jennifer Yorke
Jennifer Yorke
Chief Customer Officer,
Omertria
Jennifer Yorke is passionate about scaling high-growth tech businesses, and growing teams who want to do things differently. Jennifer helped to launch Hootsuite, and evolved EMEA Success teams at Box and Bazaarvoice. Now, she is the CCO at Ometria.
Pat Phelan
Pat Phelan
Chief Customer Officer,
GoCardless
Over the past 20+ years, Pat Phelan has operated in industries such as Ecomm, HR Tech, Social Media Management, and most recently FinTech in his role as Chief Customer Officer at GoCardless where he oversees the global CS group. Pat is passionate about driving exceptional customer experience as well as building high-performing teams.
Chris Regester
Chief Customer Officer,
Planhat
Chris Regester is the Chief Customer Officer at Planhat and was recently recognized by Pavilion, being included in their "Top 50 CCOs to Watch" list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.
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© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
