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How to Do High Touch Customer Success
Having fewer customers might sound like you have more time to spend compared to having a higher number of customers. But is that really true? And how does a high-touch CSM become a trusted business partner?
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Online
How to Do High Touch Customer Success
Having fewer customers might sound like you have more time to spend compared to having a higher number of customers. But is that really true? And how does a high-touch CSM become a trusted business partner?
Share
Online
How to Do High Touch Customer Success
Having fewer customers might sound like you have more time to spend compared to having a higher number of customers. But is that really true? And how does a high-touch CSM become a trusted business partner?
Share
When
Where
Online
In this Customer Success Manager (CSM) corner, Anni Richt, Business Development Manager at Klarna and Jay Catt, Customer Success Account Manager at Microsoft will share their experiences and best practices on how to ensure a solid high touch strategy for your customers.
They cover what high touch customer success actually means, how to partner with customers cross functionally and be multithreaded, and tips and learnings for succeeding as a high touch CSM.
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By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
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