When
Where
Online
In this Customer Success Manager (CSM) corner, Anni Richt, Business Development Manager at Klarna and Jay Catt, Customer Success Account Manager at Microsoft will share their experiences and best practices on how to ensure a solid high touch strategy for your customers.
They cover what high touch customer success actually means, how to partner with customers cross functionally and be multithreaded, and tips and learnings for succeeding as a high touch CSM.
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Foundations
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