After years of growing as a practice and department we are seeing Customer Success (CS) being asked to prove its connection to value and revenue generation.
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After years of growing as a practice and department we are seeing Customer Success (CS) being asked to prove its connection to value and revenue generation.
After years of growing as a practice and department we are seeing Customer Success (CS) being asked to prove its connection to value and revenue generation.
Share
Some companies are able to show this, while others are being forced to restructure their CS departments and approach in light of the current market. Our main question is, with these changes occurring, where will the pendulum stop for CS? Will CS move away from being a core business function? Or will it soon swing back and prove that it is vital to increase customer revenue in both good and bad times?
Watch Greg Daines, founder and CEO of ChurnRX, Shanta Bodhan, Director of Customer Success at ArborXR, and Seth Johnson, VP of Customer Experience at LearnUpon as they discuss the questions: how can CS leaders demonstrate their value throughout the business? will we see the return of Account Management instead of Customer Success? And what is the 'right' version of CS, now and in the future?
Some companies are able to show this, while others are being forced to restructure their CS departments and approach in light of the current market. Our main question is, with these changes occurring, where will the pendulum stop for CS? Will CS move away from being a core business function? Or will it soon swing back and prove that it is vital to increase customer revenue in both good and bad times?
Watch Greg Daines, founder and CEO of ChurnRX, Shanta Bodhan, Director of Customer Success at ArborXR, and Seth Johnson, VP of Customer Experience at LearnUpon as they discuss the questions: how can CS leaders demonstrate their value throughout the business? will we see the return of Account Management instead of Customer Success? And what is the 'right' version of CS, now and in the future?
Some companies are able to show this, while others are being forced to restructure their CS departments and approach in light of the current market. Our main question is, with these changes occurring, where will the pendulum stop for CS? Will CS move away from being a core business function? Or will it soon swing back and prove that it is vital to increase customer revenue in both good and bad times?
Watch Greg Daines, founder and CEO of ChurnRX, Shanta Bodhan, Director of Customer Success at ArborXR, and Seth Johnson, VP of Customer Experience at LearnUpon as they discuss the questions: how can CS leaders demonstrate their value throughout the business? will we see the return of Account Management instead of Customer Success? And what is the 'right' version of CS, now and in the future?
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