Every business needs to grow, and upselling is a crucial part of that. But as a CSM, you always need to keep your customers' interests in mind and create ongoing value that they will benefit from. Shifting focus between solving their everyday challenges and daring to take that discussion about expansion is a balancing act - but one that's critical as a revenue function. In this CSM corner we have invited Robyn Savage, Customer Success Lead at Tessian and Reed Kordella, Enterprise Customer Success Manager at Box who will share their experiences and best practices on how to run expansion.