As a Customer Success Manager, you're in a constant battle to reduce churn as much as possible. Easier said than done.
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We are excited to sit down in this Customer Success Manager corner with Andri Annuka, Customer Success Team Lead at Pipedrive, and Morika Georgieva, Customer Success Manager at Permutive who share their experiences and best practices on fighting churn.
They cover: how to identify a risky customer, different types and reasons for churn, and strategies to prepare and reduce churn within your organization.
