Career Options in CS
Career Options in CS
Career Options in CS
Career Options in CS
What the career options are in CS, how to use your experience from other roles to your advantage, how to focus your training efforts to be successful in the new role.
When people think about career progression it usually means "climbing the corporate ladder" - but that does not have to be the case. There are numerous alternative paths beyond the traditional managerial route. The skills and experience you have as a CSM really set you apart and can help make you successful heading into a new neighboring role. In this session, Charles Helms, Technical Account Manager at Pendo and Klaarika Kahu, Senior Relationship Manager at Mentimeter will share their experiences and best practices on navigating your CS career.
Gurprem is a customer success operations leader with over 10 years of experience in enterprise SaaS, spanning both frontline CS and systems strategy. At Planhat, where he has spent the past five years, he leads global CS operations—owning internal processes, tooling, and data flows to drive efficiency and revenue alignment. He previously served as a Customer Success Manager, a role for which he earnt the CSM of the Year award in 2023. Before Planhat, Gurprem spent over three years at Box, where he advanced through analyst and manager roles focused on expansion, customer ROI, and operational scale.
Charles Helms
Customer Success Engineer
Pendo.io
Charles is a Customer Success Engineer at Pendo, where he helps enterprise clients unlock product value through technical support and enablement. With over 10 years of experience spanning implementation, consulting, and customer success, he brings a deep understanding of software adoption in both B2B and healthcare environments. Prior to Pendo, Charles held customer-facing roles at ChannelAdvisor, Phreesia, and Dude Solutions, leading onboarding and workflow optimization for complex client needs. His background combines technical fluency with a people-first mindset, making him a trusted partner for long-term success.
Klaarika Kahu
Product Experience Manager
Mentimeter
Klaarika is a product-minded customer experience leader with nearly 8 years at Mentimeter, where she’s played a key role in its growth from a 10-person startup to a 300+ employee SaaS company. She held roles across sales, customer success, and relationship management before stepping into her current position as Product Experience Manager, where she drives cross-functional collaboration to enhance the enterprise user journey. With deep commercial intuition and a passion for product development, Klaarika bridges customer insight with product strategy to elevate experience at scale.
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
