Have you ever wondered what it takes to be a Head of Customer Success (CS)?
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Have you ever wondered what it takes to be a Head of Customer Success (CS)?
Have you ever wondered what it takes to be a Head of Customer Success (CS)?
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We challenged three CS leaders with an interactive scenario where they were dropped in as the new Head of CS at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.
They discuss: how to segment an initial customer base and how to think about segmentation now and in the future; what early CS departments should be measured on and how to compensate CSMs and teach the company using these metrics; and what to focus on once the groundwork has been done.
We challenged three CS leaders with an interactive scenario where they were dropped in as the new Head of CS at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.
They discuss: how to segment an initial customer base and how to think about segmentation now and in the future; what early CS departments should be measured on and how to compensate CSMs and teach the company using these metrics; and what to focus on once the groundwork has been done.
We challenged three CS leaders with an interactive scenario where they were dropped in as the new Head of CS at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.
They discuss: how to segment an initial customer base and how to think about segmentation now and in the future; what early CS departments should be measured on and how to compensate CSMs and teach the company using these metrics; and what to focus on once the groundwork has been done.
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