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How to Do High Touch Customer Success
In our last CSM corner, we discussed how to succeed as a high touch Customer Success Manager. Now we dive even deeper into the topic with two very experienced enterprise experts.
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Online
How to Do High Touch Customer Success
In our last CSM corner, we discussed how to succeed as a high touch Customer Success Manager. Now we dive even deeper into the topic with two very experienced enterprise experts.
Share
Online
How to Do High Touch Customer Success
In our last CSM corner, we discussed how to succeed as a high touch Customer Success Manager. Now we dive even deeper into the topic with two very experienced enterprise experts.
Share
When
Where
Online
In this session, Anna Steed, Senior Success Manager at Slack and Padraic McMahon, Senior Manager for Customer Success at HubSpot will share their experiences and best practices on building and succeeding as high touch CS teams.
They discuss: how to get the full picture by zooming in/out, why horizontal internal alignment is critical for external success, and how to build trust and partner with executives.
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By submitting this form I agree that Planhat may collect, process and retain my data pursuant to its Privacy Policy.
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