In our last CSM corner, we discussed how to succeed as a high touch Customer Success Manager. Now we dive even deeper into the topic with two very experienced enterprise experts.
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In our last CSM corner, we discussed how to succeed as a high touch Customer Success Manager. Now we dive even deeper into the topic with two very experienced enterprise experts.
In our last CSM corner, we discussed how to succeed as a high touch Customer Success Manager. Now we dive even deeper into the topic with two very experienced enterprise experts.
Share
In this session, Anna Steed, Senior Success Manager at Slack and Padraic McMahon, Senior Manager for Customer Success at HubSpot will share their experiences and best practices on building and succeeding as high touch CS teams.
They discuss: how to get the full picture by zooming in/out, why horizontal internal alignment is critical for external success, and how to build trust and partner with executives.
In this session, Anna Steed, Senior Success Manager at Slack and Padraic McMahon, Senior Manager for Customer Success at HubSpot will share their experiences and best practices on building and succeeding as high touch CS teams.
They discuss: how to get the full picture by zooming in/out, why horizontal internal alignment is critical for external success, and how to build trust and partner with executives.
In this session, Anna Steed, Senior Success Manager at Slack and Padraic McMahon, Senior Manager for Customer Success at HubSpot will share their experiences and best practices on building and succeeding as high touch CS teams.
They discuss: how to get the full picture by zooming in/out, why horizontal internal alignment is critical for external success, and how to build trust and partner with executives.
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