At Planhat, we love the customer success space, and we want to be a part of driving the conversations in the space forward.
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At Planhat, we love the customer success space, and we want to be a part of driving the conversations in the space forward.
At Planhat, we love the customer success space, and we want to be a part of driving the conversations in the space forward.
Share
Why? Because it's by pushing forward the conversation where we challenge our preconceptions and grow as a field, together. With that in mind, we've organized a webinar with three experts to explore the CS topics that most teams shy away from. We discuss questions as wide-ranging as:
Should customer success own EVERYTHING that happens post-initial purchase? Are customer success follow/influencer lists now just popularity awards? Must Business Reviews (EBR/QBRs) occur every quarter? Must customer success teams have their own tech stack? Do people make customer success too complicated? Should every CSM have variable compensation on 3 things: renewal, expansion, and advocacy? Are a lot of Customer Success teams just rebranded Support teams?
Why? Because it's by pushing forward the conversation where we challenge our preconceptions and grow as a field, together. With that in mind, we've organized a webinar with three experts to explore the CS topics that most teams shy away from. We discuss questions as wide-ranging as:
Should customer success own EVERYTHING that happens post-initial purchase? Are customer success follow/influencer lists now just popularity awards? Must Business Reviews (EBR/QBRs) occur every quarter? Must customer success teams have their own tech stack? Do people make customer success too complicated? Should every CSM have variable compensation on 3 things: renewal, expansion, and advocacy? Are a lot of Customer Success teams just rebranded Support teams?
Why? Because it's by pushing forward the conversation where we challenge our preconceptions and grow as a field, together. With that in mind, we've organized a webinar with three experts to explore the CS topics that most teams shy away from. We discuss questions as wide-ranging as:
Should customer success own EVERYTHING that happens post-initial purchase? Are customer success follow/influencer lists now just popularity awards? Must Business Reviews (EBR/QBRs) occur every quarter? Must customer success teams have their own tech stack? Do people make customer success too complicated? Should every CSM have variable compensation on 3 things: renewal, expansion, and advocacy? Are a lot of Customer Success teams just rebranded Support teams?
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