Why? Because it's by pushing forward the conversation where we challenge our preconceptions and grow as a field, together. With that in mind, we've organized a webinar with three experts to explore the CS topics that most teams shy away from. We discuss questions as wide-ranging as:

Should customer success own EVERYTHING that happens post-initial purchase? Are customer success follow/influencer lists now just popularity awards? Must Business Reviews (EBR/QBRs) occur every quarter? Must customer success teams have their own tech stack? Do people make customer success too complicated? Should every Customer Success Manager (CSM) have variable compensation on 3 things: renewal, expansion, and advocacy? Are a lot of Customer Success teams just rebranded Support teams?